12″ Queen Hybrid Mattress – Diamond Innerspring + Cooling Gel Memory Foam (CertiPUR-US & OEKO-TEX)

This high-end 12-inch hybrid mattress improves sleep by fusing a cooling gel-infused memory foam layer with the responsive support of innerspring coils patterned like diamonds.  This supportive yet contouring mattress is perfect for side sleepers and couples alike, as it is designed to provide motion isolation and pressure relief.

 Made from materials certified by OEKO-TEX and CertiPUR-US, it satisfies strict requirements for chemical content, safety, and emissions. 
 Wayfair +2 CertiPUR-US +2.  The pocketed coils lessen motion transfer, and the top cooling gel foam aids in heat dissipation.  This mattress, which was assembled in the USA, is prepared to expand and provide you with balanced, peaceful sleep.

At TrueFairs, we want you to be fully satisfied with your purchase. If for any reason you are not happy, please review our return and refund policy below.

Return Eligibility

• Items must be in the same condition that you received them unworn/unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.
• Returns must be requested within 10 days of receiving your order.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method, as we cannot be held responsible for items lost in return transit.

Refunds

• Once we receive and inspect your return, we will notify you of the status.
• Approved refunds will be issued back to your original payment method.
• Please note, it may take additional time for your bank or credit card provider to process the refund.

Non-Returnable Items

The following items cannot be returned:

• Clearance or discounted items
• Custom or personalized orders
• Gift cards

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@truefairs.com within 7 days of delivery. Include your order number and photos of the issue, and we will work with you to resolve it.

Contact Us

For any questions regarding this policy or to start a return, please contact us:

📧 Email: support@truefairs.com
📞 Phone: +1 (307) 310-2607
📍 Address: 321 W 2nd St #3421, Casper, WY 82601, United States

Thank you for visiting and shopping at TrueFairs! We are committed to providing a smooth and transparent shipping experience for our customers. Please review our shipping policy to understand how your order will be processed and shipped.

Shipping Locations

• We currently ship within the United States.
• Shipping is not available to certain locations, including U.S. Virgin Islands, Hawaii, Alaska, and Puerto Rico.
• Please confirm product availability and delivery location before placing your order.
• International shipping is not currently offered but may be added in the future.

Processing Time

• All orders are processed within 1–2 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• During periods of high order volume, shipments may be delayed. Please allow additional processing time.

Estimated Delivery Time

• Standard delivery time: 2–4 weeks.
• Some products, especially larger or freight items, may take 6–8 weeks for delivery.
• Delivery times are estimates only and may vary due to shipping carrier delays, customs processing, or unforeseen events.

Shipping Costs

• Standard shipping costs are included in the product price unless otherwise stated.
• Expedited shipping may be available for certain products at an additional cost.
• Any shipping charges, if applicable, will be calculated and displayed at checkout.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.
• Please allow 24–48 hours for tracking information to update.

Customs, Duties, and Taxes

• TrueFairs is not responsible for any customs duties, tariffs, or taxes that may apply to your order.
• Any additional charges imposed during or after shipping are the responsibility of the customer.

Delayed or Lost Shipments

• If your order is significantly delayed or lost, please contact us at support@truefairs.com or +1 (307) 310-2607.
• We will work directly with the shipping carrier to resolve the issue as quickly as possible.

Wrong Address Disclaimer

• Please ensure your shipping address is accurate at the time of purchase.
• TrueFairs is not responsible for packages delivered to an incorrect or outdated address provided by the customer.
• If you notice an error in your address after placing an order, please contact us immediately.

Missing or Damaged Items

• If your order arrives damaged or with missing items, please contact us within 7 days of delivery at support@truefairs.com.
• Provide your order number and photos of the issue so we can resolve it promptly.

Contact Us

For any questions about our Shipping Policy, please reach out:

📧 Email: support@truefairs.com
📞 Phone: +1 (307) 310-2607
📍 Address: 321 W 2nd St #3421, Casper, WY 82601, United States